Popular Questions
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Do my clients need to install Synnoa Stamp?
No. Your clients don't need to install anything. They use Google Wallet or Apple Wallet, which they already have on their phones.
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What is "Geofencing" in the Boost package?
It is a technology that makes it so that when a customer is near your location (e.g., 100m away), their phone displays a notification: "You have 3 points for a free coffee, come on in!".
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Can I migrate the database from paper cards?
Of course. You can manually or through import assign points to new users during registration.
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How does a salesperson add points?
You just need a smartphone with access to the POS panel.
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Are my data secure?
Yes. All data is encrypted and stored in compliance with GDPR on European servers.
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What are "salesperson profiles"?
These are accounts for your employees who can add points but don't have access to statistics and payment settings.
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What is "Custom Branding" in the Impact package?
It's the removal of Synnoa Stamp's technical branding from cards and system emails – customers see only your brand.
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Are Push notifications paid additionally?
No. Within the subscription, you have unlimited Push notifications for your participants, limited only by restrictions imposed by the Google operator.
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Do I have to sign a long-term contract?
No. We bill on a monthly basis. You can cancel at any time.
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What industries benefit the most from collaboration?
All local industries: gastronomy, medical services, beauty, automotive workshops, brick-and-mortar stores (retail) - especially zoology, construction, clothing).
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Does the QR poster work on every phone?
Yes, our codes are generated in a standard supported natively by cameras in iOS and Android systems. They do not require installing any additional applications.
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What reports will I receive?
You will receive a monthly ROI report with an analysis of your loyalty program's performance.
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Can I change my plan during the collaboration?
Of course. You can smoothly transition between plans depending on your current business needs and growth objectives.
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Does SYNNOA STAMP work on international markets?
Yes, our structure and technology are fully prepared to handle businesses in European markets, including Germany, Spain, and Italy, taking into account the local specifics in these countries.
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What payment methods do you accept?
We accept various payment options: Blik payments, Instant bank transfer, Traditional bank transfer.
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Can I change my plan?
Of course! We understand that your business needs may change. You can change or cancel your plan at any time. Changes will take effect at the end of the billing period.
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Are there any automatic payments?
When you purchase one of our plans, the selected payment method will be automatically charged according to your billing cycle (monthly or semi-annual), until you decide to cancel it. Renewals occur automatically on the billing date without additional notifications, so we recommend marking these dates on your calendar if you're considering changing your plan.
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What should I do if I want to switch to a semi-annual billing?
Switching to semi-annual billing is simple and allows you to save! You'll only pay for 5 months, and the 6th month will be free! To do this, log in to your account, go to the 'Billing' tab, click 'Manage Subscription' and 'Change Plan'. Then enable 'Pay Semi-Annually' as your preferred billing option. Changes will take effect at the end of the current billing period.
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I want to improve the number of returning customers. Which plan will be best for me?
Still unsure which option is right for you? Contact our team through the WhatsApp messenger, the contact form in the Help Center, or request a phone call, and we'll help you make the decision!
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What languages does it support?
Currently, we support English and Polish, but if your language is missing, please let us know, and we will add its support.
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Do you provide support if I need help?
Of course! When you purchase a subscription, you receive a dedicated account manager who provides personalized guidance and strategic assistance. We also offer an extensive knowledge base. You can always contact us through the contact form in the Help Center, use the chat in the WhatsApp app, or schedule a phone call (limited to once per week).
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Will I receive an invoice?
Absolutely! We automatically send invoices to your registered email address after each payment.
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